As a property manager, maintaining cleanliness and a well-kept environment is crucial to the satisfaction of tenants, employees, and visitors alike. Choosing the right cleaning company is more than just finding someone who can do the job—it’s about finding a reliable partner who understands your facility’s unique needs. Here are some key tips to consider when selecting a cleaning company to ensure a long-lasting, effective partnership:
1. Evaluate Their Experience with Commercial Properties
When vetting a cleaning company, ensure they have experience handling commercial properties similar to yours. A company that’s accustomed to managing multi-tenant buildings, office complexes, or retail spaces will understand the specific cleaning needs of each area, from high-traffic common areas to private offices.
Tip: Ask for case studies or references from similar commercial properties they’ve worked with.
2. Check for a Customizable Cleaning Plan
No two properties are the same, and your cleaning needs will vary depending on the type of facility and the number of people using it daily. Look for a company that offers customized cleaning plans tailored to your building’s unique needs. This might include anything from daily cleaning of high-touch areas to occasional deep cleaning of carpeted floors or special event spaces.
Tip: During your consultation, ask how they assess and tailor their services based on the specific requirements of your property.
3. Ensure Consistent Quality Control and Oversight
One of the most common complaints property managers have about their current cleaning providers is inconsistency. To avoid this, look for a cleaning company that has a structured quality control system in place. This includes regular inspections, management oversight, and a reliable communication system to report and resolve any issues promptly.
Tip: Ask about the company’s quality control measures and how they ensure consistent, high-quality service over time.
4. Verify Insurance
A reputable cleaning company should be insured. This is essential for protecting both your property and the cleaning company’s staff in case of any accidents or damage during the cleaning process.
Tip: Request proof of insurance and inquire about any specialized training their staff receives to handle complex or high-risk cleaning tasks.
5. Assess Their Reputation and Reviews
Take the time to research the company’s reputation by reading online reviews, testimonials, and asking for references from other property managers. A company with a solid reputation for professionalism, reliability, and excellent customer service is more likely to provide the high-quality cleaning services your property needs.
Tip: Check out their ratings on platforms like Google Business Profile, or ask for a list of clients you can contact directly for feedback.
6. Inquire About Their Staffing and Backup Plans
It’s crucial to understand how the company staffs their team and what backup measures they have in place if a cleaner calls off or cannot show up. A cleaning company with a backup staff or contingency plan ensures that your property’s cleanliness and maintenance won’t be compromised, even during emergencies.
Tip: Ask how the company handles staffing shortages and whether they have a dedicated team assigned to your property.
7. Review Their Cleaning Products and Equipment
The cleaning products and equipment a company uses can impact the health and safety of your building’s occupants. Ensure the company uses high-quality, effective cleaning products that are safe for the environment and your tenants.
Tip: Discuss the types of cleaning products and equipment they use, and whether they align with any eco-friendly policies or special considerations your building may have.
8. Request a Walkthrough and Customized Quote
Finally, before signing any contracts, schedule a walkthrough with the cleaning company. This allows them to fully understand the scope of work and your expectations. It also gives you the opportunity to receive a customized quote that reflects your specific needs and budget.
Tip: Always opt for a cleaning company that offers transparent pricing and no hidden fees, ensuring you know exactly what services you’re paying for.
At Progan Cleaning, we specialize in offering reliable, high-quality cleaning services tailored to the needs of commercial properties. Our experienced team understands the importance of maintaining a clean and professional environment for your tenants and visitors. Call us today at (773) 355-4727 to schedule a walkthrough and receive a free, customized quote that’s designed to fit your property’s specific requirements.
